Refund policy

In the case of products that are irrevocable non-tangible merchandise, we do not issue refunds after the product is shipped, you have the responsibility to understand before purchasing. We ask that you read carefully before purchasing. We only make exceptions to this rule when the description does not match the product. There are some products that may have a guarantee and possibility of reimbursement but this will be specified when buying the product. In such cases the warranty will only cover factory faults and will only be effective when the product has been used correctly. The warranty does not cover breakdowns or damage caused by improper use. The warranty terms are associated with manufacturing and operating faults under normal product conditions and these terms will only be effective if the equipment has been used correctly. This includes:

- According to the technical specifications indicated for each product.
- In environmental conditions in accordance with the specifications indicated by the manufacturer.
- In specific use for the function with which it was designed at the factory.
- Under electrical operating conditions in accordance with the specifications and tolerances indicated.

In the event that your item has arrived with any damage, you can request that a new product be shipped, to do so:

We ship all items with additional padding. Still, our customers report that roughly 1 in 1,000 products arrive damaged by courier abuse.

If this happens to you, please contact us by email, with the following information:

• Your order number.
• A photo of the damaged product.

Once received, we will be happy to send you a free one.